Frequently Asked Questions
⭐ What Our Customers Say
🚚 Shipping Questions
How long does shipping take?
Standard shipping takes 3-5 business days within Europe. Express shipping is available for next-day delivery.
Do you offer free shipping?
Yes! We offer free shipping on orders over €50 within the EU.
Can I track my order?
Absolutely! You'll receive a tracking number via email once your Hydro-Flow products ship.
↩️ Returns & Exchanges
What's your return policy?
We offer 30-day returns on all unopened products. Items must be in original condition.
How do I start a return?
Contact our support team or use our online return portal. We'll provide a prepaid return label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items.
🌊 Water-Ripple Effect
How do I activate the water-ripple effect on my store?
The water-ripple effect is automatically enabled on our Hydro-Flow theme. You can customize the intensity and colors in your theme settings under 'Water Effects'.
Can I turn off the ripple animation?
Yes! Go to Theme Settings > Water Effects and toggle 'Enable Ripples' to off if you prefer a static background.
The ripples aren't showing - what should I do?
Ensure your browser supports CSS animations and check that the effect isn't disabled in your theme settings. Clear your browser cache if needed.